Frequently asked questions

CampAlert monitors Australian campsite booking systems for cancellations. When someone cancels a reservation at a campground you're watching, we send you an alert so you can book the spot before anyone else.

Once you create a scan, our system checks the booking page for your chosen campground every 5 minutes, around the clock. If a spot opens up that matches your dates and preferences, we notify you by email.

No. We only monitor for cancellations and notify you when a spot becomes available. You still book through the park's own website. We make sure you know the moment something opens up — the booking part is up to you.

Visit the homepage and search for the campground you want. Select your preferred dates and number of guests. If you already have an account, the scan starts immediately. If not, you'll create one first.

We currently monitor Parks Victoria and Queensland National Parks. More Australian states and territories are being added — we'll announce new coverage as it becomes available.

Every 5 minutes, for all plans. Unlike some services that throttle cheaper tiers, every CampAlert scan runs at the same frequency. There's no advantage to upgrading for speed — the difference between plans is only how many scans you can run at once.

Cancellations are unpredictable. Some campsites see cancellations daily, others rarely. The longer your scan runs and the more flexible your dates, the better your chances. We can't guarantee a result — we can only guarantee we're watching.

Not yet. Currently, CampAlert monitors all available sites at a campground regardless of type. If a powered, unpowered, or hiker hut site opens up, you'll be notified. We're working on site type filtering and it will be available in a future update.

Be flexible with your dates — even one extra day increases your chances. Shorter stays (1-2 nights) come up more often than week-long blocks. Mid-week arrivals are less competitive than weekends. And start scanning early — cancellations tend to increase as the date approaches.

Each alert includes the campground name, the available dates, the site number (if applicable), and a direct link to the booking page so you can act quickly.

Yes. Your scan keeps running until your arrival date or until you pause it. If multiple spots open up at different times, you'll receive an alert for each one.

Someone else booked it first. At popular parks like Wilsons Promontory or the Grampians, cancelled spots can be rebooked within minutes. The faster you act on an alert, the better your chances.

SMS alerts are included in all plans. We're currently finalising our SMS integration for Australian mobile numbers. In the meantime, all alerts are delivered by email.

We offer pay-per-use scans at $12 AUD (one-time, one scan) and monthly memberships starting at $15 AUD/month (3 concurrent scans). All plans include the same 5-minute scan frequency, email alerts, and SMS alerts.

A pay-per-use scan is a one-time purchase that monitors one campground until your arrival date. A membership lets you run multiple scans at once, edit them freely, and is better value if you camp regularly or want to monitor several parks.

Yes, cancel any time from your dashboard. Your plan will continue until the end of your paid period. There are no cancellation fees.

We don't offer refunds for scans that don't produce alerts. When you sign up, you're paying us to monitor a campground on your behalf. We can't control whether someone cancels their reservation.

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